Responsive image

A great way to increase speed and efficiency


BPO services is a great way for companies to increase speed and efficiency. Aynitech Global offers BPO services ranging from Helpdesk agents to Network and Security Operation Centers to web developers.


Why hire us?



  • 6 to 8-hour flight from the USA

  • Central Time Zone

  • Lima is a city of 10M people with deep talent pool of “degreed” talent

  • Some of our customers around the globe: HomeAway, Serenova, ReachForce, Gilat, UnionTelecom, Peruvian IRS (Sunat)

  • Company Culture is built around employees

  • Employee turnover rate at 3% for the past 4 years

  • Management Escalations directly to USA resources

  • Branded Business Intelligence Dashboard with every BPO signed contract

  • Flexible implementation on all products

  • Personalized hiring process

Some of our services


Responsive image

24/7 HELP DESK SUPPORT

  • 24/7 Support via Phone, Email, and/or Customer Ticketing system for MAC and PC’s.
  • Team will help document undocumented processes and procedures.
  • BI dashboard to ensure service levels are met.
Responsive image

24/7 MONITORING AND INCIDENT SUPPORT

  • 4/7 Monitoring of key equipment and services.
  • Incident Management and Communication.
  • Management Escalation.
  • Root Cause Analyst (RCA) Support.
  • Business Intelligence dashboard to ensure service levels are met.
Responsive image

24/7 NETWORK SECURITY SUPPORT

  • 24/7 Monitoring of key equipment and services
  • Incident Management and Communication
  • Management Escalation BI dashboard to ensure service levels are met
Responsive image

SALESFORCE SUPPORT AND ADMINISTRATION

  • Business day support via Phone, Email, and/or Customer Ticketing system for Atlassian and Jira Support.
  • Team will help document undocumented processes and procedures.
  • Root Cause Analyst (RCA) Support.
  • Business Intelligence dashboard to ensure service levels are met.
Responsive image

ATLASSIAN AND JIRA SUPPORT

  • Business day support via Phone, Email, and/or Customer Ticketing system for Atlassian and Jira Support.
  • Team will help document undocumented processes and procedures.
Responsive image

WEB AND WINDOW ENGINEERING/ OPERATIONS

  • Operational Engineers have technical foundation with HTTP, TCP/IP, DNS, and Web Servers.
  • Support via Phone, Email, and/or Customer Ticketing system.
  • Team will help document undocumented processes and procedures.
  • Root Cause Analyst (RCA) Support.
  • Business Intelligence dashboard to ensure service levels are met.
Responsive image

QA ENGINEERS

  • Provide services that include software design, writing source code, control of source code, reviewing code, configuration management, change management, program testing, integration of software, and release management process.
  • The team will break up the entire process into goals such as verifications, activities, measurements, abilities, and commitments.
Responsive image

.NET DEVELOPERS

  • Extensive range of .NET software development solutions and services to support the requirements and timeframes of your project.
  • Dedicated Team of Microsoft Certified .NET Developers.
  • Custom .NET Programming, Application and Desktop Software Development.
  • Scalable & Cost-Effective Development
  • Development using Agile and Scrum methods suited to your need
  • Root Cause Analyst (RCA) Support.
Responsive image

JAVA DEVELOPERS

  • Extensive range of J2EE, Spring Framework, Web Services
  • Scalable & Cost-Effective Development
  • Development using Agile and Scrum methods suited to your need
  • Root Cause Analyst (RCA) SupportType your paragraph here.

Stats from a current Partner:Annual revenue 4 B dollars


Helpdesk Services - In 1 year the Helpdesk is closing 75% of the day to day tickets

Monitoring and Incident Services (NOC) - The NOC is handling 80% of all Incidents and 100% of all Maintenance notifications

SalesForce Services - In 6 months the SalesForce Services team is closing 70% of all tickets

Security Services (Security NOC) - In 4 months the Security NOC is handling 80% of all security related issues

Web/Windows Operations - In 2 years the Web/Windows Operations team is closing 60% of all tickets